Shipping Policy

KittyandDog™ partners with major international shipping companies like FedEx, SF Express, DHL, UPS and EMS who work with local couriers - allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.

You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

We require between 2-5 days working days on average to fulfil your order and transport it to our carrier's soft facility. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department we are unable to make changes (including address changes). We will only ship to the address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products maybe shipped separately and received on different dates due to difference in manufacturing partners' locations.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking numbers when your order is dispatched to the carrier's sorting facility.

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided not guaranteed. These are our estimates for your reference:

         Location                                               *Estimated Shipping Time

       United States                                                7-14 Business days     

       Canada, Europe                                           10-14 Business days

       Australia, New Zealand                                10-21 Business days  

       Mexico, Central America, South 

       America                                                         15-30 Business days

*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.

While we will do all that we can to make sure your order is delivered on time, KittyandDog™ cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protest, etc, and these interruptions can cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties and/or custom clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. KittyandDog™ has no control over these charges, nor can KittyandDog™ predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend that you contact your local customs office for more information.

Lost/Stolen/Damages Packages:

KittyandDog™ is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or fil a claim with your respective shipping carrier.

Note: We utilise the timestamp information from tracking link and delivery confirmation from the courier when reviewing damaged or return requests and we may not be able to honour your claim if it is not reported.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback

We would love to hear your feedback, questions or any concerns you may have. Please feel free to email us at hello@KittyandDog.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.